Customer Service Team Lead (Call Center)

Inframark; Forney (TX); On-site; USD 52,000 - 66,000; Full time

Job summary

Inframark is seeking a Customer Service Supervisor in Texas to lead call center representatives, manage incoming customer calls and requests, and ensure timely processing of orders and inquiries.

You will handle paperwork, generate reports, refer service issues to the appropriate departments, and assist with cash handling and billing processes. The role requires attention to detail, clear communication, and the ability to work under pressure to maintain a positive customer experience.

Qualifications

• High School Diploma or GED and 5+ years related experience.
• Proficiency with Microsoft Office and internet; ability to use basic office equipment and phone systems.
• Type 35 WPM with alpha-numeric keys and 10-key calculator.
• Basic map reading and meters reading; knowledge of billing and payment processing.
• Clear communication, professionalism and customer-focused attitude.
• Detail-oriented with problem-solving and quality checks.
• Ability to manage multiple tasks and follow SOPs.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork and generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Skills

Customer service

Cash handling

Typing 35 WPM

Microsoft Office

Map reading

Meter reading

Billing & payments

Education

High School Diploma or GED

5+ years related experience

Tools

Phone systems

Basic office equipment

Job description

Inframark is seeking a Customer Service Supervisor in Texas to lead call center representatives, manage incoming customer calls and requests, and ensure timely processing of orders and inquiries.

You will handle paperwork, generate reports, refer service issues to the appropriate departments, and assist with cash handling and billing processes. The role requires attention to detail, clear communication, and the ability to work under pressure to maintain a positive customer experience.