Customer Service & Billing Specialist

Inframark; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

Inframark is seeking a Customer Service Representative II to handle incoming calls and requests from customers in a professional manner. You will track orders, maintain records, and assist in resolving escalated issues to ensure accurate billing and payment processing.

The role requires interaction with multiple departments to support customer inquiries, with emphasis on data integrity and timely reporting. Strong communication and basic accounting skills are essential.

Qualifications

• High School Diploma or GED required.
• 2–4 years of related experience expected.
• Ability to work with numbers and cash handling.
• Intermediate proficiency with Microsoft Office and internet.
• Familiar with billing and payment processing; rate orders & contracts.

Responsibilities

• Takes, prepares, tracks and expedites customer orders by phone and in person.
• Maintains customer information database and generates reports as needed.
• Assists in resolving customer complaints and refers service failure issues.
• Inputs information regarding inspections and payments.
• Prepares documentation for adjustments to customer accounts.

Skills

Communication

Attention to detail

Team collaboration

Independent work

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Office

Internet

Basic office equipment

Phone systems

10-key

35 WPM

Billing & payments processing

Rate orders & contracts

Job description

Inframark is seeking a Customer Service Representative II to handle incoming calls and requests from customers in a professional manner. You will track orders, maintain records, and assist in resolving escalated issues to ensure accurate billing and payment processing.

The role requires interaction with multiple departments to support customer inquiries, with emphasis on data integrity and timely reporting. Strong communication and basic accounting skills are essential.