Client-Focused Project Coordinator — Scheduling & Solutions

Inframark; Norcross, Northern (GA, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive pay

Work-life balance

Safety-first culture

Tuition reimbursement

Job summary

Inframark is seeking a Customer Care Representative to coordinate with clients, assess needs, and ensure delivery of services and project coordination. You will schedule, capture requests, and support field workflows with communication and documentation.

You will manage customer relationships, seek upsell opportunities, and provide timely, customized solutions to meet client needs, while maintaining a high level of customer satisfaction.

Qualifications

• A combination of education, training, and experience that provides exceptional customer experience and project coordination.
• Strong project management skills and the ability to track multiple tasks simultaneously.
• Excellent communication and interpersonal abilities for teamwork with clients and field staff.

Responsibilities

• Efficiently schedule project needs with complete information, equipment, and parts.
• Capture sales opportunities and expand service scope with customers.
• Create and manage service cases in the ERP system in response to orders and inquiries.
• Generate sales orders from requests and coordinate service cases to optimize resources.
• Make reminder calls and conduct regular customer satisfaction calls.
• Assist with NetSuite-based service workflow planning and setup.
• Schedule Inframark personnel in line with customer timelines for recurring work.
• Explain service options and benefits, and secure vendor quotes when needed.
• Develop relationships with clients and provide customized solutions.
• Draft service work estimates and maintain calibration sheets and documentation.
• Assist with asset allocation and deployment of tools to technicians.

Skills

Customer service

Project management

Communication

Detail orientation

Team collaboration

Microsoft Word

Microsoft Teams

Microsoft Excel

Tools

NetSuite

Job description

Inframark is seeking a Customer Care Representative to coordinate with clients, assess needs, and ensure delivery of services and project coordination. You will schedule, capture requests, and support field workflows with communication and documentation.

You will manage customer relationships, seek upsell opportunities, and provide timely, customized solutions to meet client needs, while maintaining a high level of customer satisfaction.