Client Success & Project Coordinator

Inframark; Norcross (GA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive pay

Work-life balance

Safety-first culture

Tuition reimbursement

Job summary

Inframark is seeking a Customer Care Representative to coordinate with clients, assess needs, and ensure excellent service delivery. You will capture service requests, support field workflows, and manage relationships to deliver a superior customer experience.

You’ll schedule project needs, identify sales opportunities, create service cases in NetSuite, and help plan recurring work. Strong communication and problem-solving are essential in this office-based role.

Qualifications

• Combination of education, training, and experience that provides exceptional customer experience and project coordination.
• Project Management skills and tracking.
• Excellent communication skills and the ability to work well with people is essential.
• An eye for details and an ear for listening.
• Be a solver of issues with in and outside the box solutions.

Responsibilities

• Efficiently schedule all the project needs ensuring the service personnel have all the information, equipment, and parts to complete the scope of work.
• Capture sales opportunities and expand scope of services to customers on a regular basis.
• Create, input, and manage service cases in the ERP system in response to incoming customer orders, inquiries, and service requests
• Generate detailed sales orders based on customer requests and approved estimates; coordinate and schedule service cases to optimize field resources
• Place customer reminder calls for upcoming service on a scheduled basis and conduct customer satisfaction calls on a regular basis.
• Contribute to the planning of Service workflow through NetSuite including setup and management of service Cases throughout the process.
• Participate in scheduling Inframark personnel in alignment with the Customer’s schedule including the planning and scheduling of recurring work (DRaaS, Calibrations, Maintenance, etc.).
• Develop a full understanding of the services offered and typical parts used with the ability to communicate various options, features, benefits, and value of Inframark service offerings.
• Provide a high-level technical understanding of typical parts used and required configurations for assisting customers and securing vendor quotes.
• Identify opportunities to upsell or cross-sell additional products or services that could benefit the client.
• Build and maintain strong relationships with clients by understanding their business requirements and providing timely and customized solutions to meet their needs.
• Be an active listener, provide empathy, and effective communication skills.
• Generate and deliver service work estimates; including the use of internal and external technical assistance for accuracy.
• Set up and maintain calibration sheets/certificates, and other field generated documentation.
• Assist with asset assignment and deploying assets and shared tools to technicians and job sites as required.

Skills

Customer service

Project coordination

Communication

Microsoft Office

Teamwork

Tools

NetSuite

Job description

Inframark is seeking a Customer Care Representative to coordinate with clients, assess needs, and ensure excellent service delivery. You will capture service requests, support field workflows, and manage relationships to deliver a superior customer experience.

You’ll schedule project needs, identify sales opportunities, create service cases in NetSuite, and help plan recurring work. Strong communication and problem-solving are essential in this office-based role.