Bilingual Customer Service Associate I

Inframark LLC; Jersey Village (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Inframark LLC is seeking a Customer Service Representative I to handle and process incoming calls and requests from customers. The role involves taking orders, filing paperwork, and generating reports, with responsibility for accuracy in data entry and payment processing.

Apply your strong communication skills to ensure a positive customer experience. The position requires a High School Diploma or GED and about 1 year of related experience, with proficiency in Microsoft Office and basic billing

Qualifications

• Requires High School Diploma or GED and 1 year related experience.
• Proficiency with Microsoft Office.
• Familiarity with billing and payment processing.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork for each transaction and generates reports.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May maintain a cash drawer and process cash payments.
• Other duties as assigned.

Skills

Customer service

Communication skills

Data entry

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Office

Billing software

Phone system

Job description

Inframark LLC is seeking a Customer Service Representative I to handle and process incoming calls and requests from customers. The role involves taking orders, filing paperwork, and generating reports, with responsibility for accuracy in data entry and payment processing.

Apply your strong communication skills to ensure a positive customer experience. The position requires a High School Diploma or GED and about 1 year of related experience, with proficiency in Microsoft Office and basic billing