Bilingual Customer Care Associate I

Inframark; Jersey Village (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Inframark is seeking a Customer Service Representative I to handle and process incoming calls and customer requests, delivering accurate information and timely responses in a fast-paced environment. You will take orders, prepare paperwork, assist with billing, and coordinate with internal teams to resolve issues, while maintaining a courteous, professional demeanor and attention to detail.

Strong organizational skills, basic math, and proficiency with Microsoft Office are expected, along with

Qualifications

• High School Diploma or GED and 1 year related experience.
• Proficiency with Microsoft Office and basic office equipment.
• Ability to type 35 WPM and perform basic cash handling.
• Clear communication and customer service skills.

Responsibilities

• Handle and process incoming calls and customer requests.
• Take, prepare, track and expedite orders and inquiries by phone and in person.
• Fill out paperwork and generate reports as needed.
• Refer service failure complaints to designated departments for investigation.
• Input information on inspections and payments.
• Prepare basic correspondence with customers.
• Maintain a cash drawer and process cash payments.
• Follow company policies and SOPs.

Skills

Microsoft Office

Phone etiquette

Data entry

Cash handling

Education

High School Diploma or GED

1 year related experience

Tools

Billing software

Payment processing systems

Job description

Inframark is seeking a Customer Service Representative I to handle and process incoming calls and customer requests, delivering accurate information and timely responses in a fast-paced environment. You will take orders, prepare paperwork, assist with billing, and coordinate with internal teams to resolve issues, while maintaining a courteous, professional demeanor and attention to detail.

Strong organizational skills, basic math, and proficiency with Microsoft Office are expected, along with