Customer Service Supervisor & Team Lead - Training & Ops

Inframark; Florida; Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Inframark is seeking a Customer Service Supervisor in Florida to oversee the daily activities of the Customer Service staff and ensure high-quality service. You will allocate work, coach reps, handle billing inquiries, prepare quotes, and coordinate bookings while enforcing SOPs and company policies.

The role requires guiding the team, training on SOPs, and maintaining a positive customer experience, with a focus on accuracy, timeliness, and cost control.

Qualifikationen

• High School Diploma or GED with 5-7 years related experience.
• Advanced proficiency with Microsoft Office applications & internet.
• Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine.
• Experience with billing and payment processing; familiar with rate orders & contracts.

Aufgaben

• Oversees daily activities of the Customer Service staff and allocates work.
• Provides technical direction, assistance and training; coaches staff.
• Trains employees on SOPs and safe work practices; provides technical coaching.
• Manages the bid schedule for active requests and workload.
• Manages new order process for accuracy and timeliness.
• Coordinates quotes and proposals preparation.
• Directs bookings and sales activities.
• Ensures production activities meet customer expectations.

Kenntnisse

Communication

Leadership

Training

Problem Solving

Supervising staff

Ausbildung

High School Diploma or GED

5-7 years related experience

Tools

Microsoft Office

Jobbeschreibung

Inframark is seeking a Customer Service Supervisor in Florida to oversee the daily activities of the Customer Service staff and ensure high-quality service. You will allocate work, coach reps, handle billing inquiries, prepare quotes, and coordinate bookings while enforcing SOPs and company policies.

The role requires guiding the team, training on SOPs, and maintaining a positive customer experience, with a focus on accuracy, timeliness, and cost control.