Customer Care & Project Coordinator

Inframark LLC; Norcross (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive compensation

Work-life balance

Safety-first culture

Tuition reimbursement

Job summary

Inframark LLC in Norcross, GA seeks a Customer Care Representative to coordinate with clients, assess needs, and ensure satisfaction while supporting field service workflows. You will capture requests, schedule resources, and manage service cases in NetSuite, delivering timely, accurate service quotes and project setup.

You will build lasting client relationships, identify upsell opportunities, and communicate options, features, and value of services.

Qualifications

• Experience in customer care and project coordination.
• Strong communication and listening skills.
• Ability to work in an office and as part of a team.

Responsibilities

• Efficiently schedule all the project needs ensuring the service personnel have all the information, equipment, and parts to complete the scope of work.
• Capture sales opportunities and expand scope of services to customers on a regular basis.
• Create, input, and manage service cases in the ERP system in response to incoming customer orders, inquiries, and service requests
• Generate detailed sales orders based on customer requests and approved estimates; coordinate and schedule service cases to optimize field resources
• Place customer reminder calls for upcoming service on a scheduled basis and conduct customer satisfaction calls on a regular basis.
• Contribute to the planning of Service workflow through NetSuite including setup and management of service Cases throughout the process.
• Participate in scheduling Inframark personnel in alignment with the Customer's schedule including the planning and scheduling of recurring work.
• Develop a full understanding of the services offered and typical parts used with the ability to communicate various options, features, benefits, and value of Inframark service offerings.
• Provide a high-level technical understanding of typical parts used and required configurations for assisting customers and securing vendor quotes.
• Identify opportunities to upsell or cross-sell additional products or services that could benefit the client.
• Build and maintain strong relationships with clients by understanding their business requirements and providing timely and customized solutions to meet their needs.
• Be an active listener, provide empathy, and effective communication skills.
• Generate and deliver service work estimates; including the use of internal and external technical assistance for accuracy.
• Set up and maintain calibration sheets/certificates, and other field generated documentation.
• Assist with asset assignment and deploying assets and shared tools to technicians and job sites as required.

Skills

Customer service

Project coordination

Communication skills

Attention to detail

Teamwork

Problem solving

Tools

NetSuite

Microsoft Excel

Microsoft Teams

Microsoft Word

Job description

Inframark LLC in Norcross, GA seeks a Customer Care Representative to coordinate with clients, assess needs, and ensure satisfaction while supporting field service workflows. You will capture requests, schedule resources, and manage service cases in NetSuite, delivering timely, accurate service quotes and project setup.

You will build lasting client relationships, identify upsell opportunities, and communicate options, features, and value of services.