Customer Experience Supervisor — Process & Team Lead

TD SYNNEX; Clearwater (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

TD SYNNEX in Florida is seeking a Customer Service Operations Supervisor to lead a team overseeing call center and order processing workflows, ensuring timely quotes, orders, invoicing and delivery. You will coach staff, optimize processes, audit compliance, monitor metrics, and handle escalations while advancing continuous improvement and customer experience.

This role requires a Bachelor's degree and 2+ years of related experience; occasional virtual team coordination; competitive benefits and

Qualifications

• Bachelor's degree in business, marketing or related field or equivalent combination of formal education and directly related experience is required.
• Two years of progressively more complex and responsible related work experience in customer support or similar process activity.
• Experience leading teams and driving process improvements is preferred.

Responsibilities

• Supervises day-to-day operations of the assigned team.
• Ensures effective process utilization for quotes, orders, invoicing, and expediting.
• Leads and supports process/tool improvements for successful execution.
• Resolves complex escalated issues from team activities.
• Audits processes to ensure compliance with legal and internal controls.
• Reviews metrics and identifies opportunities to improve service levels.
• Provides training and direction to team members on defined processes.
• Manages order management and ensures compliance.
• Performs backlog management for orders, ship dates, and installations.
• Rolls out new processes and procedures to the team.
• Handles customer complaints and escalates as needed.
• Sets performance metrics and conducts appraisals and development planning.
• Oversees a range of staff activities including assigning work, coaching, and hiring decisions.
• Participates in audits and business reviews as needed.
• Mentors staff across process areas.

Skills

Customer support processes

Supplier operations

Written communication

Verbal communication

Analytical ability

People skills

Process improvement

Project management

Education

Bachelor's degree in business, marketing or related field

Job description

TD SYNNEX in Florida is seeking a Customer Service Operations Supervisor to lead a team overseeing call center and order processing workflows, ensuring timely quotes, orders, invoicing and delivery. You will coach staff, optimize processes, audit compliance, monitor metrics, and handle escalations while advancing continuous improvement and customer experience.

This role requires a Bachelor's degree and 2+ years of related experience; occasional virtual team coordination; competitive benefits and