Customer Service Supervisor — Lead, Train & Drive Sales

Graybar Electric Company; Pennsylvania; Hybrid; USD 62,000 - 76,000; Full time

Benefits offered by this job

Employee stock ownership plan

Profit sharing

401(k) with match

Paid vacation

Paid holidays

Job summary

Graybar Electric Company is seeking a Supervisor Customer Service in Bala Cynwyd, PA. You will oversee a customer service team, assign work, and ensure high-quality customer experiences while collaborating with the branch team to grow sales.

The role emphasizes training, scheduling, and process improvement with opportunities for transfers and promotions. The position starts at $69,000 annually, with incentive eligibility based on performance metrics.

Qualifications

• Strong communication skills required.
• Passion for customer service.
• Supervisory and leadership experience preferred.

Responsibilities

• Supervise a customer service department and review team work.
• Establish department procedures, schedules and workflows.
• Train and develop employees to improve performance.

Skills

Communication

Customer service

Leadership

Education

Bachelor’s/Associates preferred

Job description

Graybar Electric Company is seeking a Supervisor Customer Service in Bala Cynwyd, PA. You will oversee a customer service team, assign work, and ensure high-quality customer experiences while collaborating with the branch team to grow sales.

The role emphasizes training, scheduling, and process improvement with opportunities for transfers and promotions. The position starts at $69,000 annually, with incentive eligibility based on performance metrics.