Customer Service Team Lead: Elevate Experience & Growth

Grayba; Bala Cynwyd (PA); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Employee stock ownership plan

Medical, Dental, Vision benefits

401(k) with company match

Paid vacation & sick days

Paid holidays

Job summary

Graybar is seeking a Supervisor Customer Service to oversee a team and ensure top-notch service for customers. You will supervise the department, establish work procedures, prepare schedules, and expedite purchase orders while training staff for growth.

The role requires strong communication, a passion for customer service, and supervisory skills. A 1+ year track record and a degree are preferred. This position offers incentive eligibility and a comprehensive benefits package.

Qualifications

• Clear communication and active listening.
• Proven ability to lead and develop a team.
• Experience handling varied customer scenarios with tact.
• Supervisory experience required or equivalent.

Responsibilities

• Supervise a customer service department and review team work.
• Establish department procedures and schedules to expedite orders.
• Train and develop employees for growth and performance.
• Collaborate with branch to grow sales and handle transfers/promotions/terminations.

Skills

Strong communication

Customer service orientation

Supervisory leadership

Conflict handling and tact

Education

Associate or Bachelor's degree preferred

Job description

Graybar is seeking a Supervisor Customer Service to oversee a team and ensure top-notch service for customers. You will supervise the department, establish work procedures, prepare schedules, and expedite purchase orders while training staff for growth.

The role requires strong communication, a passion for customer service, and supervisory skills. A 1+ year track record and a degree are preferred. This position offers incentive eligibility and a comprehensive benefits package.