Customer Service Team Lead — Growth & Training

Graybar; Bala Cynwyd (PA); Sur place; USD 62 000 - 76 000; Plein temps

Avantages offerts par ce poste

Employee Stock Ownership Plan

Paid Vacation & Sick Days

Paid Holidays

Educational Reimbursement

Résumé du poste

Graybar is seeking a Supervisor Customer Service in Bala Cynwyd, PA to lead a team and ensure premier service for customers. You will oversee daily activities, establish procedures, train staff, and work with the branch team to drive sales while making personnel decisions when needed.

The role emphasizes strong communication, a passion for service, and 1+ years of experience. A 2- or 4-year degree is preferred and compensation starts at $69,000 annually with incentive eligibility.

Qualifications

• Strong communication skills required.
• A passion for customer service.
• Supervisory and leadership skills essential.
• Ability to handle a variety of customer situations with enthusiasm and tact.

Responsabilités

• Supervise a customer service department, including assigning and reviewing the work of others.
• Establish department work procedures, prepare schedules and expedite workflow of purchase orders.
• Train and develop employees.
• Ensure every customer experience is top notch in quality.
• Collaborate with branch team to grow sales.
• Recommend transfers, promotions, increases, and terminations.

Connaissances

Communication skills

Customer service mindset

Supervisory leadership

Customer handling/tact

Formation

2/4 year degree preferred

Description du poste

Graybar is seeking a Supervisor Customer Service in Bala Cynwyd, PA to lead a team and ensure premier service for customers. You will oversee daily activities, establish procedures, train staff, and work with the branch team to drive sales while making personnel decisions when needed.

The role emphasizes strong communication, a passion for service, and 1+ years of experience. A 2- or 4-year degree is preferred and compensation starts at $69,000 annually with incentive eligibility.