Supervisor Customer Service

Graybar Electric Company; Pennsylvania; Hybrid; USD 62,000 - 76,000; Full time

Benefits offered by this job

Employee stock ownership plan

Profit sharing

401(k) with match

Paid vacation

Paid holidays

Job summary

Graybar Electric Company is seeking a Supervisor Customer Service in Bala Cynwyd, PA. You will oversee a customer service team, assign work, and ensure high-quality customer experiences while collaborating with the branch team to grow sales.

The role emphasizes training, scheduling, and process improvement with opportunities for transfers and promotions. The position starts at $69,000 annually, with incentive eligibility based on performance metrics.

Qualifications

• Strong communication skills required.
• Passion for customer service.
• Supervisory and leadership experience preferred.

Responsibilities

• Supervise a customer service department and review team work.
• Establish department procedures, schedules and workflows.
• Train and develop employees to improve performance.

Skills

Communication

Customer service

Leadership

Education

Bachelor’s/Associates preferred

Job description

## Supervisor Customer ServiceApply: Bala Cynwyd, PA: Full time: Posted Yesterday: R263994Make a difference.As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. **In this role you will:*** Supervise a customer service department, including assigning and reviewing the work of others* Establish department work procedures, prepare schedules and expedite workflow of purchase orders* Train and develop employees* Ensure every customer experience is top notch in quality* Collaborate with branch team to grow sales* Recommend transfers, promotions, increases, and terminations **What you bring to the table:*** Strong communication skills* A passion for customer service* Supervisory and leadership skills* Ability to handle a variety of customer situations with enthusiasm and tact* 1+ years experience required* 2 year or 4 year degree preferred**Compensation Details:** The expected starting rate of pay for this position is starting at $69,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics. **The** **Value of Graybar:**At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:* Multiple plan options for **Medical, Dental, Vision,** and **Prescription Drug** benefits.* **Life Insurance** coverage for you and options for your family.* Save on expenses with **Flexible Spending Accounts**.* Enjoy our **Disability Benefits** at no cost to you.* Share in our success with P**rofit Sharing Plans**.* **401(k) Savings Plan** with company match to help secure your future.* **Paid Vacation** & **Sick Days** to spend time away from work or in case of an illness.* Rest and recharge during our **Paid Holidays** throughout the year.* Take advantage of our **Paid Wellness Day** to focus on preventive care and prioritize your health.* Volunteer with **Community Time Off** to give back to the community.* **Predictable Work Schedules** to plan your life: no weekends or nights for most roles.* Celebrate your and others' achievements with our **Employee Recognition Program**.* Reach your career goals with our **Educational Reimbursement** and **Career Development Programs**.* And **More Perks** that support your well-being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.****Why should you join Graybar?****At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.****Apply now and find out what’s next for you.****Equal Opportunity Employer/Vet/Disabled