Customer Service Team Lead — Mentorship & Growth

Graybar Electric Company, Inc.; Denver (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

Medical/Dental/Vision benefits

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Job summary

Graybar Electric Company, Inc. is seeking a Supervisor Customer Service to lead a team ensuring top-notch service. You will supervise staff, set workflows, train employees, and collaborate with the branch team to grow sales.

The role emphasizes customer experience and personnel decisions to maintain quality service. Graybar offers comprehensive benefits including an employee stock ownership plan, medical/dental/vision options, a 401(k) with company match, paid vacation, holidays, and wellness

Qualifications

• Minimum 2 years experience in customer service or supervisory role.
• Strong communication and leadership abilities.
• Ability to manage multiple customer scenarios with tact.
• Degree preferred (2-year or 4-year)

Responsibilities

• Supervise a customer service department and review work
• Establish procedures, schedule, and expedite PO workflow
• Train and develop employees
• Ensure high-quality customer experiences
• Collaborate with branch team to grow sales
• Recommend transfers, promotions, increases, terminations

Skills

Strong communication

Customer service passion

Supervisory leadership

Customer situation handling

Experience 2+ years

Education

Assoc. or Bachelor's degree preferred

Job description

Graybar Electric Company, Inc. is seeking a Supervisor Customer Service to lead a team ensuring top-notch service. You will supervise staff, set workflows, train employees, and collaborate with the branch team to grow sales.

The role emphasizes customer experience and personnel decisions to maintain quality service. Graybar offers comprehensive benefits including an employee stock ownership plan, medical/dental/vision options, a 401(k) with company match, paid vacation, holidays, and wellness