Customer Service Supervisor: Lead a High-Impact Team

Graybar Electric Company, Inc.; Bala Cynwyd (PA); Presencial; USD 62.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision plans

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Wellness Day

Volunteer Time Off

Educational Reimbursement

Career Development

Descripción de la vacante

Graybar Electric Company, Inc. seeks a Supervisor Customer Service to lead a team focused on delivering exceptional service. You will supervise daily operations, develop processes, train staff, and collaborate with branch teams to grow sales.

The role emphasizes customer satisfaction, strong communication, and leadership in a fast-paced environment. This position offers incentive eligibility based on business metrics and a competitive starting pay.

Formación

• Strong communication skills.
• Passion for customer service.
• Experience supervising and leading teams.
• Ability to handle diverse customer situations with tact.
• 1+ years experience required.
• 2 year or 4 year degree preferred.

Responsabilidades

• Supervise a customer service department, including assigning and reviewing the work of others.
• Establish department work procedures, prepare schedules and expedite workflow of purchase orders.
• Train and develop employees.
• Ensure every customer experience is top notch in quality.
• Collaborate with branch team to grow sales.
• Recommend transfers, promotions, increases, and terminations.

Conocimientos

Strong communication

Leadership

Customer service passion

Supervisory experience

Tact under pressure

1+ years experience

Educación

Associate or Bachelor's degree preferred

Descripción del empleo

Graybar Electric Company, Inc. seeks a Supervisor Customer Service to lead a team focused on delivering exceptional service. You will supervise daily operations, develop processes, train staff, and collaborate with branch teams to grow sales.

The role emphasizes customer satisfaction, strong communication, and leadership in a fast-paced environment. This position offers incentive eligibility based on business metrics and a competitive starting pay.