Customer Service Supervisor - Lead & Develop Team

Graybar; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee stock ownership plan

401(k) with company match

Paid vacation & sick days

Paid holidays

Wellness day

Job summary

Graybar in Denver, CO seeks a Supervisor Customer Service to oversee a team delivering exceptional service. You will supervise the customer service department, assign and review work, and streamline order workflows.

Ideal candidates bring strong communication, leadership, and a passion for customer service, with 2+ years of experience and a 2- or 4-year degree preferred. Join our employee-owned culture and grow with Graybar.

Qualifications

• Demonstrated strong communication and customer-service orientation.
• Proven supervisory or leadership experience.
• 2+ years of experience preferred; college degree preferred.

Responsibilities

• Supervise a customer service department and review work.
• Establish department procedures, schedules, and workflow for purchase orders.
• Train and develop employees.
• Ensure every customer experience is high quality.
• Collaborate with branch team to grow sales.
• Recommend transfers, promotions, or terminations.

Skills

Strong communication skills

Passion for customer service

Supervisory and leadership skills

Ability to handle customer situations

2+ years experience preferred

2-year or 4-year degree preferred

Education

2 year or 4 year degree preferred

Job description

Graybar in Denver, CO seeks a Supervisor Customer Service to oversee a team delivering exceptional service. You will supervise the customer service department, assign and review work, and streamline order workflows.

Ideal candidates bring strong communication, leadership, and a passion for customer service, with 2+ years of experience and a 2- or 4-year degree preferred. Join our employee-owned culture and grow with Graybar.