Customer Service Team Lead - Grow Customer Experience

Graybar; Thornton (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee stock ownership plan

Medical, Dental, Vision coverage

401(k) with company match

Paid vacation & holidays

Wellness Day

Educational reimbursement

Job summary

Graybar in Thornton, CO is seeking a Supervisor Customer Service to lead a team and ensure customers receive outstanding service.

You will supervise, establish procedures, train staff, and expedite workflows; collaborate with the branch team to grow sales. We value strong communicators, customer-service passion, and leadership; two years of supervisory experience and a degree are preferred.

Qualifications

• 2+ years experience in customer service supervisory role.
• 2 year or 4 year degree preferred.
• Strong communication and people skills.
• Ability to handle a variety of customer situations with tact and enthusiasm.

Responsibilities

• Supervise a customer service department, including assigning and reviewing the work of others.
• Establish department work procedures, prepare schedules, and expedite workflow of purchase orders.
• Train and develop employees.
• Ensure every customer experience is top notch in quality.
• Collaborate with branch team to grow sales.
• Recommend transfers, promotions, increases, and terminations.

Skills

Communication skills

Customer service orientation

Leadership

Conflict resolution

Education

Associate or Bachelor's degree

Job description

Graybar in Thornton, CO is seeking a Supervisor Customer Service to lead a team and ensure customers receive outstanding service.

You will supervise, establish procedures, train staff, and expedite workflows; collaborate with the branch team to grow sales. We value strong communicators, customer-service passion, and leadership; two years of supervisory experience and a degree are preferred.