Customer Service Lead & Shift Supervisor

Wawa, Inc.; Beverly (NJ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Store discounts

401(k) matching

Education Assistance Program

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, deliver exceptional customer service, and collaborate with the leadership team to meet store goals.

You will supervise and train Associates to drive sales while ensuring safety and accuracy in cash handling and inventory. This role offers an opportunity to grow within a supportive team, with competitive hourly pay and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• Must be 18+ years old with reliable transportation.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Lead, motivate and train Associates to drive sales.
• Support leadership to achieve store goals in sales, expenses, Associate retention and training.
• Ensure store safety, accurate cash processes and inventory management.

Skills

Customer service

Leadership

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations, deliver exceptional customer service, and collaborate with the leadership team to meet store goals.

You will supervise and train Associates to drive sales while ensuring safety and accuracy in cash handling and inventory. This role offers an opportunity to grow within a supportive team, with competitive hourly pay and comprehensive benefits.