Customer Service Supervisor — Lead Teams & On-Time Ops

Southwest Airlines; San Francisco (CA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Free flights for you and dependents

401(k) company match up to 9.3%

3% STI bonus on base salary

Profit-sharing contributions

Health insurance for you and dependets

Health plan options from day one

Job summary

Southwest Airlines is seeking a Supervisor Customer Service to manage and support Customer Service Agents, Operations Agents, and Skycaps. You will help ensure safety, on-time service, and responsive problem-solving while guiding scheduling and daily reporting.

The role emphasizes leading People, coordinating with Airport Operations Teams, and maintaining a friendly, safe, and efficient operation each day at the airport.

Qualifications

• Knowledge of customer service principles and meeting quality standards.
• Understanding of labor contracts and scheduling principles.
• Ability to coordinate with departments to maintain on-time performance.

Responsibilities

• Coordinate with departments to maintain the station's on-time performance, employee morale, and customer satisfaction.
• Respond to customer questions, requests, or complaints.
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment; meet performance goals.
• Forecast operational situations that may impact the operation and monitor key metrics.

Skills

Airlines operations

Customer service

Leadership

Communication

Job description

Southwest Airlines is seeking a Supervisor Customer Service to manage and support Customer Service Agents, Operations Agents, and Skycaps. You will help ensure safety, on-time service, and responsive problem-solving while guiding scheduling and daily reporting.

The role emphasizes leading People, coordinating with Airport Operations Teams, and maintaining a friendly, safe, and efficient operation each day at the airport.