Customer Service Supervisor – Airport Ops & Travel Perks

Southwest Airlines; Richmond (VA); Remote; USD 41,600 - 62,400; Full time

Benefits offered by this job

Flight benefits

401(k) match

Profit sharing

Job summary

Southwest Airlines in Richmond, VA, seeks a Supervisor Customer Service to coordinate departments for on-time performance and customer satisfaction. The role oversees daily airport operations to ensure safety, courtesy, and compliance while aiming to meet performance goals.

Ideal candidates have extensive Airway Operations Control and Customer Service experience, the ability to obtain a SIDA badge, and U.S. work authorization. Strong leadership and English communication skills are essential.

Qualifications

• Experience in Airway Operations Control and Customer Service.
• Ability to obtain a SIDA badge and meet airport requirements.
• Must be a U.S. citizen or authorized to work in the U.S.
• Proven ability to communicate effectively in English.

Responsibilities

• Coordinate with departments to maintain station on-time performance, employee morale, and customer satisfaction.
• Respond to and resolve customer inquiries, requests, or complaints.
• Oversee daily airport operations to maintain a safe, courteous, and compliant service environment.
• Meet or exceed performance goals through effective decision making.
• Assign and train agents for educational compliance.
• Analyze conditions affecting the station and develop strategies to hit key metrics.
• Maintain labor contracts and minimize labor disputes.
• Perform day-to-day administrative duties such as shift bidding, payroll, attendance reviews, and staffing monitoring.
• Assist in building bids aligned with departmental hourly expectations.

Skills

Airway Operations Control

Customer Service

English proficiency

Education

Bachelor's Degree

Job description

Southwest Airlines in Richmond, VA, seeks a Supervisor Customer Service to coordinate departments for on-time performance and customer satisfaction. The role oversees daily airport operations to ensure safety, courtesy, and compliance while aiming to meet performance goals.

Ideal candidates have extensive Airway Operations Control and Customer Service experience, the ability to obtain a SIDA badge, and U.S. work authorization. Strong leadership and English communication skills are essential.