Assistant Customer Service Supervisor — Airport Ops Leader

Southwest Airlines Co.; Salt Lake City (UT); Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Flight benefits

401(k) match

Profit sharing

Other benefits

Job summary

Southwest Airlines in Salt Lake City is seeking an Assistant Supervisor of Customer Service to support station operations, ensure on-time performance, and lead frontline teams. The role emphasizes supervision across shifts, safety, and delivering friendly, reliable service to travelers.

You will collaborate with floor Operations Leaders to coordinate station functions, mentor staff, and drive continuous improvement while upholding Southwest Hospitality and core values.

Qualifications

• Experience in customer service leadership and team coordination.
• Ability to lead across multiple departments and shifts.
• Understanding of airport or station operations and safety requirements.
• Strong communication and problem-solving skills.
• Knowledge of workforce planning and performance metrics.

Responsibilities

• Coordinate with all Departments to maintain on-time performance of the Station.
• Staffing across regions; ensure overtime is used properly.
• Set goals, track metrics, and hold teams accountable for results.
• Maintain safe operations and implement safety programs.
• Oversee daily airport operations to ensure safety, compliance, and customer-focused service.
• Align departments on location goals, workload, and project delivery.
• Develop skills and training pipelines for diverse workforce.
• Meet or exceed performance goals; perform additional duties as required by leadership.

Skills

Customer service

Leadership

Staffing

Safety

Communication

Problem solving

Flight operations

Education

Bachelor's Degree

Job description

Southwest Airlines in Salt Lake City is seeking an Assistant Supervisor of Customer Service to support station operations, ensure on-time performance, and lead frontline teams. The role emphasizes supervision across shifts, safety, and delivering friendly, reliable service to travelers.

You will collaborate with floor Operations Leaders to coordinate station functions, mentor staff, and drive continuous improvement while upholding Southwest Hospitality and core values.