Customer Service Supervisor – Flight Ops & On-Time

Southwest Airlines; Augusta (ME); Remote; USD 41,000 - 48,000; Full time

Benefits offered by this job

Fly free on Southwest flights

401(k) plan match

Profit sharing

Health insurance

Employee discounts

Job summary

Southwest Airlines in Augusta, USA, is seeking a Customer Service Supervisor to oversee station operations and coordinate with departments to maintain on-time performance while sustaining high staff morale. The role requires a Bachelor’s Degree and pays about $20 per hour.

You will respond to customer inquiries, manage daily operations, and train staff to ensure compliance and service standards. Strong English communication is essential for success.

Qualifications

• Knowledge of customer service standards and complaint analysis.
• Understanding of collective bargaining agreements and their applications.
• Knowledge of business management and resource coordination.
• Familiarity with administrative practices and document handling.
• Ability to communicate clearly in English and analyze data.

Responsibilities

• Coordinate with departments to maintain on-time performance and morale.
• Respond to patron questions, requests, or proceedings and resolve issues.
• Oversee daily airport operations to ensure safety and service quality.
• Train staff for compliance and maintain staffing aligned with goals.
• Prepare shift bids, payroll, and attendance reviews; monitor overtime.
• Ensure proper administration of work contracts and agreements.

Skills

Customer service standards

Bargaining agreements

Leadership

Administrative practices

English communication

Education

Bachelor’s Degree

Tools

Office productivity tools

Job description

Southwest Airlines in Augusta, USA, is seeking a Customer Service Supervisor to oversee station operations and coordinate with departments to maintain on-time performance while sustaining high staff morale. The role requires a Bachelor’s Degree and pays about $20 per hour.

You will respond to customer inquiries, manage daily operations, and train staff to ensure compliance and service standards. Strong English communication is essential for success.