Customer Service Supervisor — Lead Team, 4-Day Week

Wawa, Inc.; Alabama; On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding customer service. You will work with peer supervisors and store leaders to boost sales and keep the store safe, organized and fully stocked.

You will train and motivate Associates, manage cash, inventory, and store technology, and help ensure policies are followed. A 4-day work week option is available, with a $2.00 shift differential for overnight hours between 12am-6am.

Qualifications

• High School Diploma or GED.
• Must be 18+ with reliable transportation.
• Flexible availability to work weekends/holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory via regular cycle counts and smart ordering.

Skills

Supervisory experience

Customer service

Communication skills

Relationship-building

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver outstanding customer service. You will work with peer supervisors and store leaders to boost sales and keep the store safe, organized and fully stocked.

You will train and motivate Associates, manage cash, inventory, and store technology, and help ensure policies are followed. A 4-day work week option is available, with a $2.00 shift differential for overnight hours between 12am-6am.