Customer Service Supervisor — Lead Store Success (4-Day Week)

Wawa, Inc.; Madison (IN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and support the leadership team in delivering exceptional service. You will work alongside peers to boost sales, maintain safety, and ensure the store is well-stocked and organized.

The role emphasizes coaching Associates, managing shift-level performance, and upholding customer-focused programs while supporting a positive team culture at the Indiana location.

Qualifications

• High school diploma or GED required.
• 18+ years old with reliable transportation.
• Flexible availability including weekends/holidays.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs and store policies.

Skills

Customer service

Leadership / Supervisory

Communication

Flexibility

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and support the leadership team in delivering exceptional service. You will work alongside peers to boost sales, maintain safety, and ensure the store is well-stocked and organized.

The role emphasizes coaching Associates, managing shift-level performance, and upholding customer-focused programs while supporting a positive team culture at the Indiana location.