Customer Service Supervisor - 4-Day Week & ESOP

Wawa, Inc.; Okeechobee (FL); On-site; USD 29,274 - 39,537; Full time

Benefits offered by this job

Medical, dental, vision and mental健康

ESOP

401(k) + matching

Education Assistance Program

Job summary

Wawa, Inc. in Florida is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional service on every shift. You will work closely with peer supervisors and store leaders to keep the store safe, organized, and fully stocked.

You will train and motivate Associates, drive sales, and manage cash and inventory while ensuring programs and store policies are followed. A 4-day work week option is available at this location.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Supervisory experience

Communication skills

Education

High School Diploma or GED

Job description

Wawa, Inc. in Florida is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional service on every shift. You will work closely with peer supervisors and store leaders to keep the store safe, organized, and fully stocked.

You will train and motivate Associates, drive sales, and manage cash and inventory while ensuring programs and store policies are followed. A 4-day work week option is available at this location.