Customer Service Supervisor - Front End & Inventory

Floor & Decor; Richmond (VA); On-site; USD 48,081,000 - 66,535,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Bonus opportunities

Job summary

Floor & Decor in Richmond, VA is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates. You will oversee cashiering, returns, cash office functions, and inventory, while delivering an exceptional shopping experience.

The role emphasizes team-building, strong communication, detailed organization, and hands-on oversight of store operations including e-commerce support and pricing accuracy. Flexible hours and opportunities for advancement are available.

Qualifications

• Minimum of 1 year customer service/cashier supervisory experience or 4 years of customer service experience
• High school diploma and/or GED
• Minimum of 2 years of computer experience in a work environment

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
• Lead inventory management and accuracy throughout the store
• Process customer refunds and exchanges according to established guidelines
• Oversee signage updates and price changes for store SKU’s
• Assist customers with product selection and answer product related questions
• Partner with management to determine which products need SKUs, price changes and need to be returned
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
• Review shipping and receiving documents for accuracy
• Audit reports including inventory control, return of sale, and void reports
• Monitor incoming and outgoing trucks logs
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
• Return products to the correct in store location after customer merchandise returns
• Clean and stock products according to Floor & Decor’s standards
• Point of contact for e-commerce team members to contact regarding inventory availability in the store
• Responsible for supervising inventory movement within the store
• Available to open and/or close store in an effective manner

Skills

Team leadership

Customer service

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

POS systems

Inventory software

Job description

Floor & Decor in Richmond, VA is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates. You will oversee cashiering, returns, cash office functions, and inventory, while delivering an exceptional shopping experience.

The role emphasizes team-building, strong communication, detailed organization, and hands-on oversight of store operations including e-commerce support and pricing accuracy. Flexible hours and opportunities for advancement are available.