Customer Experience & Inventory Supervisor

Floor & Decor Holdings Inc.; Warrensville Heights (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Floor & Decor Holdings Inc. in Warrensville Heights, OH, is hiring a Connected Customer Supervisor to lead a team of customer service associates at the front end and support inventory accuracy.

You will oversee cashiering, returns, stock movement, signage and pricing updates, and serve as the liaison for the e-commerce team on inventory availability, aiming to deliver an exceptional shopping experience. The ideal candidate has 1 year of supervisory customer service experience (or 4 years in

Qualifications

• Minimum 1 year of supervisory customer service or cashier experience, or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum 2 years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Oversee signage updates and price changes for store SKUs.
• Assist customers with product selection and answer product-related questions.
• Partner with management to determine which products need SKUs, price changes and returns.
• Research inventory discrepancies and adjust in the inventory tracking system.
• Review shipping/receiving documents for accuracy.
• Audit reports including inventory control, return of sale, and void reports.
• Monitor incoming/outgoing trucks logs.
• Create and maintain store signage and pricing using TOD mobile printing station.
• Return products to correct in-store location after customer merchandise returns.

Skills

Team builders

Customer service

Leadership

Communication skills

Detail oriented

Organized

Education

High school diploma or GED

Tools

Tags-On-Demand (TOD)

Job description

Floor & Decor Holdings Inc. in Warrensville Heights, OH, is hiring a Connected Customer Supervisor to lead a team of customer service associates at the front end and support inventory accuracy.

You will oversee cashiering, returns, stock movement, signage and pricing updates, and serve as the liaison for the e-commerce team on inventory availability, aiming to deliver an exceptional shopping experience. The ideal candidate has 1 year of supervisory customer service experience (or 4 years in