Customer Service Supervisor: CRM & Service Excellence

International Motors; Chicago (IL); On-site; USD 62,000 - 92,000; Full time

Benefits offered by this job

Benefits package

Job summary

International Motors in Lisle, Illinois is seeking a Customer Service Supervisor to lead pre- and post-sales support and drive customer retention. The role coordinates with manufacturing, sales, and accounting to resolve inquiries and improve service delivery across the organization.

The ideal candidate will leverage CRM expertise, strong communication skills, and problem-solving abilities to manage teams, optimize processes, and uphold our commitment to exceptional customer care.

Qualifications

• Bachelor's degree and at least 2 years of customer service experience.
• Master's degree and at least 1 year of customer service experience.
• At least 5 years of customer service experience.

Responsibilities

• Provides strategic leadership and direction for pre- and post-sales services and support.
• Manages customer retention and defines a customer contact strategy.
• Analyzes processes and trains for service delivery improvements and value to customers.
• Develops customer service procedures and coordinates with manufacturing, sales, and accounting to resolve inquiries.
• Oversees RMA processes and ensures timely returns, exchanges and repairs.

Skills

Customer service leadership

CRM management

Problem solving

Effective communication

Education

Bachelor's degree

Master's degree

Job description

International Motors in Lisle, Illinois is seeking a Customer Service Supervisor to lead pre- and post-sales support and drive customer retention. The role coordinates with manufacturing, sales, and accounting to resolve inquiries and improve service delivery across the organization.

The ideal candidate will leverage CRM expertise, strong communication skills, and problem-solving abilities to manage teams, optimize processes, and uphold our commitment to exceptional customer care.