Senior Field Service Engineer - Automotive & Truck Lead

International; Lisle (IL); On-site; USD 97,000 - 145,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

International Motors, based in Lisle, Illinois, seeks a Field Service Consultant Sr to deliver advanced technical support, troubleshoot complex equipment, and guide customers through installation, operation and maintenance. You will work across telephone, email, and chat to resolve product concerns, document issues, and support billing and reporting while building strong customer relationships.

The ideal candidate has 5+ years in field service or automotive/truck service, with leadership

Qualifications

• Bachelor's degree and at least 5 years of field service engineering, automotive service or truck service experience.
• Master's degree and at least 3 years of field service engineering, automotive service or truck service experience.
• At least 8 years of field service engineering, automotive service or truck service experience.

Responsibilities

• Provide advanced technical support to customers through telephone, email, and chat, addressing product inquiries, technical concerns, and service-related issues.
• Diagnose and troubleshoot complex equipment issues related to product installation, operation, maintenance, and compatibility, recommending effective corrective actions.
• Oversee equipment diagnostics, troubleshooting, service, and repair activities to ensure operational quality and customer satisfaction.
• Serve as a technical resource and company liaison for customers, collaborating with engineering, manufacturing, and internal teams to resolve complex product concerns.
• Provide customers with technical guidance and instruction on proper equipment operation, maintenance procedures, and product functionality.
• Identify, document, and track recurring technical issues, customer concerns, and product performance trends to support continuous improvement and product quality initiatives.
• Utilize advanced technical knowledge and independent judgment to resolve complex customer issues, recommend best practices, and escalation when appropriate.
• Maintain accurate customer records and support administrative activities, including service documentation, information tracking, billing, invoicing, and reporting.
• Develop and maintain a thorough understanding of International Motors' policies, procedures, warranties policy, and service standards to ensure accurate guidance and consistent customer support.
• Build and maintain strong relationships with customers, dealers, and internal stakeholders to foster trust, effective communication, and timely resolution of service-related concerns.

Skills

Technical Troubleshooting

Customer Service & Communication

Technical Product Knowledge

Problem-Solving & Critical Thinking

Cross-Functional Collaboration

Documentation & Reporting

Education

Bachelor's degree

Master's degree

Job description

International Motors, based in Lisle, Illinois, seeks a Field Service Consultant Sr to deliver advanced technical support, troubleshoot complex equipment, and guide customers through installation, operation and maintenance. You will work across telephone, email, and chat to resolve product concerns, document issues, and support billing and reporting while building strong customer relationships.

The ideal candidate has 5+ years in field service or automotive/truck service, with leadership