Automotive CSR: Territory Relations & Proactive Support

Publicis Digital Experience; West Chicago (IL); Hybrid; USD 40,000 - 53,000; Full time

Benefits offered by this job

Adoption assistance

Pet adoption support

Wellness reimbursements

Tuition assistance

Paid time off

Matching gifts

Flexible working arrangements

Work Your World program

Employee resource groups

Job summary

Publicis Digital Experience in West Chicago, IL seeks a Customer Service Representative to service automotive dealer clients within a hybrid role. You will contact dealers, review product results, and provide proactive consultative services to maximize loyalty and satisfaction.

The role emphasizes relationship management, detailed record-keeping in Salesforce, and collaboration with field teams to reach sales objectives. Strong communication and problem-solving are essential.

Qualifications

• 1–2 years of customer service experience.
• Able to manage territory activity to support key customers.
• Excellent phone etiquette and communication skills.

Responsibilities

• Maintain and grow relationships with local OEM field representatives.
• Maintain records in Salesforce.com of activities and outcomes.
• Provide proactive consultative services to customers.
• Review product results and suggest enhancements.
• Develop direct mail promotions addressing dealership concerns.
• Collaborate with field team to meet sales goals and customer satisfaction.
• Assist in resolving customer concerns and cancellations.

Skills

Customer service

Phone etiquette

Relationship building

Communication skills

Job description

Publicis Digital Experience in West Chicago, IL seeks a Customer Service Representative to service automotive dealer clients within a hybrid role. You will contact dealers, review product results, and provide proactive consultative services to maximize loyalty and satisfaction.

The role emphasizes relationship management, detailed record-keeping in Salesforce, and collaboration with field teams to reach sales objectives. Strong communication and problem-solving are essential.