Senior Field Service Engineer – Automotive (Lead)

International Motors, LLC

Lisle (IL)

On-site

USD 90,000 - 130,000

Full time

2 days ago

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Job summary

International Motors, LLC in Lisle, IL seeks a Field Service Consultant Sr. to deliver top-tier technical support and customer service. You will assist customers with product inquiries, troubleshoot issues, and provide effective solutions across installation, operation, and maintenance.

The role emphasizes documenting recurring issues, maintaining accurate records, and collaborating with engineering and manufacturing teams to resolve complex concerns. A strong customer focus is essential.

Qualifications

Bachelor's degree in a technical field with 5+ years of field service engineering, automotive or truck service experience.
Master's degree with 3+ years of related experience is acceptable as an alternative.
At least 1 year of lead experience is required.

Responsibilities

Provide advanced technical support via telephone, email, and chat for product inquiries and service issues.
Diagnose and troubleshoot equipment related to installation, operation, maintenance, and compatibility.
Oversee diagnostics, service, and repair activities to ensure quality and customer satisfaction.
Serve as technical resource with engineering and manufacturing teams to resolve complex concerns.
Offer guidance on operation, maintenance, and product functionality.
Document recurring issues and track customer concerns for continuous improvement.
Use independent judgment to resolve issues and recommend best practices.
Maintain accurate service records, information tracking, billing, invoicing, and reporting.
Stay aligned with policies, warranties, and service standards to ensure consistent support.
Build strong relationships with customers, dealers, and internal stakeholders.