Service Concierge & Team Lead, Auto Service

Rosen Hyundai; Algonquin (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holidays

Paid vacation

401K

Paid training

Ongoing development

Career advancement

Employee discounts

Volume bonus

Job summary

Rosen Automotive Group in Illinois seeks a dedicated service manager to oversee drive lane operations, supervise technicians, and ensure superior customer experiences. You will balance service efficiency with quality, guide daily scheduling, and uphold warranty processes while maintaining strong relationships with manufacturers.

Ideal candidates bring proven service and sales success, strong communication skills, and the ability to lead a team with minimal supervision.

Qualifications

• Organized and friendly personality.
• Proven track record of service and sales success.
• Strong record of positive customer satisfaction results.
• Demonstrated ability to manage others.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver's license.
• Willing to submit to pre-employment background check and drug screen.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure customers receive prompt, courteous service.
• Take ownership of the customer experience and complete assignments that leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer questions about vehicle problems, warranties, services and repairs.
• Maintain customer satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims and training/supervision of service staff.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and comply with laws and regulations.
• Maintain good relationships with factory and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline.

Skills

Organized personality

People management

Time management

Customer communication

Professional appearance

Sales & service track record

Customer satisfaction focus

Team orientation

Independent worker

Clean driving record

Background check/drug screen

Job description

Rosen Automotive Group in Illinois seeks a dedicated service manager to oversee drive lane operations, supervise technicians, and ensure superior customer experiences. You will balance service efficiency with quality, guide daily scheduling, and uphold warranty processes while maintaining strong relationships with manufacturers.

Ideal candidates bring proven service and sales success, strong communication skills, and the ability to lead a team with minimal supervision.