Customer Service Supervisor (4-Day Week Option)

Wawa, Inc.; Staunton (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid parental leave

Job summary

Wawa, Inc. in Staunton, Virginia is seeking a Customer Service Supervisor to lead store teams, deliver outstanding service and keep operations safe, organized and stocked. This role offers opportunities to grow within a supportive team.

You will collaborate with the leadership team to hit sales goals, train Associates, manage cash and inventory, and ensure customer service programs run smoothly. A 4-day work week option may be available, with competitive hourly pay.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Leadership potential

Education

High School Diploma or GED

Job description

Wawa, Inc. in Staunton, Virginia is seeking a Customer Service Supervisor to lead store teams, deliver outstanding service and keep operations safe, organized and stocked. This role offers opportunities to grow within a supportive team.

You will collaborate with the leadership team to hit sales goals, train Associates, manage cash and inventory, and ensure customer service programs run smoothly. A 4-day work week option may be available, with competitive hourly pay.