Customer Service Supervisor — 4-Day Week Eligible

Wawa, Inc.; Mount Washington (KY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. in Mount Washington, KY, is seeking a Customer Service Supervisor (CSS) to lead store operations, elevate customer service, and drive sales while keeping the store safe, organized and stocked.

You will collaborate with peer supervisors and store leaders, train associates, and ensure adherence to programs and policies. The role offers a 4-day work week option and a competitive hourly pay with a night shift differential.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Retail knowledge

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. in Mount Washington, KY, is seeking a Customer Service Supervisor (CSS) to lead store operations, elevate customer service, and drive sales while keeping the store safe, organized and stocked.

You will collaborate with peer supervisors and store leaders, train associates, and ensure adherence to programs and policies. The role offers a 4-day work week option and a competitive hourly pay with a night shift differential.