Customer Service Supervisor — 4-Day Week Opportunity

Wawa, Inc.; Tamaqua (Schuylkill County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) Matching

Education Support

Store Discounts

Paid Time Off

Paid Parental Leave

Wellness Programs

Job summary

Wawa, Inc. in the United States is seeking a Customer Service Supervisor to lead store operations, deliver outstanding service, and drive sales while keeping the store safe, organized, and fully stocked.

You will work with peers and leaders to train Associates, manage cash, inventory, and logistics, and support scheduling across shifts, including weekends and holidays.

This role offers a competitive hourly wage, shift differential for late-night hours, and comprehensive benefits.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication skills

Relationship-building

Supervisory experience

Flexible availability

Reliable transportation

Education

High School Diploma or GED

Job description

Wawa, Inc. in the United States is seeking a Customer Service Supervisor to lead store operations, deliver outstanding service, and drive sales while keeping the store safe, organized, and fully stocked.

You will work with peers and leaders to train Associates, manage cash, inventory, and logistics, and support scheduling across shifts, including weekends and holidays.

This role offers a competitive hourly wage, shift differential for late-night hours, and comprehensive benefits.