Customer Service Supervisor - Lead Team, 4-Day Week Option

Wawa, Inc.; Morehead City (NC); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional service. You will work with peer supervisors and store leaders to boost sales while keeping the store safe, organized, and fully stocked.

You will train and motivate Associates, manage cash and inventory, and ensure adherence to policies and store technology. This role offers a path to a balanced schedule and opportunities to impact daily performance.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Leadership

Retail experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor (CSS) to lead store operations and deliver exceptional service. You will work with peer supervisors and store leaders to boost sales while keeping the store safe, organized, and fully stocked.

You will train and motivate Associates, manage cash and inventory, and ensure adherence to policies and store technology. This role offers a path to a balanced schedule and opportunities to impact daily performance.