Customer Service Supervisor - 4-Day Week

Wawa, Inc.; Louisville (KY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, and mental 건강

401(k) + matching

Education Assistance Program

Job summary

Wawa, Inc. in Louisville, KY seeks a Customer Service Supervisor to lead store teams, deliver outstanding customer service, and maintain store safety. You will work closely with peers and store leaders to boost sales, reduce loss, and ensure a welcoming, efficient environment for customers and associates.

The role emphasizes coaching Associates, achieving store goals, and ensuring consistent customer service programs. Flexible hours and leadership impact are key aspects of this position.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Relationship-building

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. in Louisville, KY seeks a Customer Service Supervisor to lead store teams, deliver outstanding customer service, and maintain store safety. You will work closely with peers and store leaders to boost sales, reduce loss, and ensure a welcoming, efficient environment for customers and associates.

The role emphasizes coaching Associates, achieving store goals, and ensuring consistent customer service programs. Flexible hours and leadership impact are key aspects of this position.