Customer Service Supervisor

NYC Department of Finance; New York (NY); Hybrid; USD 62,000 - 71,000; Full time

Benefits offered by this job

Remote work up to 2 days

55a Program

Job summary

The Staten Island Business Center of the NYC Department of Finance is seeking a Customer Service Supervisor to oversee cashiering and front‑line operations. You will supervise staff, maintain files, reconcile daily cash receipts, and implement new rules and policies while delivering strong customer service.

Remote work up to two days per week is available under the pilot program. Residency in New York City is encouraged.

Qualifications

• A bachelor’s degree with two years of clerical/administrative experience, including supervisory work.
• Associate degree with three years of clerical/administrative experience, including supervisory work.
• High school diploma with four years of clerical/administrative experience, including supervisory work.
• Education/experience equivalent to the above; supervisory experience required.

Responsibilities

• Maintain and oversee multiple areas of the Staten Island including cashiering and customer service.
• Supervise staff, maintain and update employee files, including evaluations, disciplinary actions and time and leave.
• Reconcile receipts of the day from cashiers and perform the closeout for the cashiers at the end of their shifts.
• Help train and update staff of new or changing rules and policies.
• Work at cashier's window in active situations on occasion.
• Serve as assistant manager in the absence of the center assistant manager.

Skills

Multi-tasking

Independent work

Verbal communication

Written communication

Microsoft Word

Microsoft Excel

TEAMS

STARS knowledge

PTS systems

Customer service mindset

Education

Bachelor's degree + 2 years clerical/administrative experience

Associate degree + 3 years clerical/administrative experience

High school diploma + 4 years clerical/administrative experience

Education/experience equivalent with supervisory experience

Tools

STARS

PTS

Job description

IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE.

PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has an oversight of DOF’s Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections Divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The Division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

DOF’s Business Centers, one in each of the five of boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments. The Business Centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings.

Duties

The Staten Island Business Center is seeking a highly motivated, organized, individual to serve as a Customer Service Supervisor. Reporting to the Staten Island Business Center Manager, the selected candidate's duties will include, but are not limited to the following:

• Maintain and oversee multiple areas of the Staten Island including cashiering and customer Service.
• Supervise staff, maintain, and update employee files, including evaluations, disciplinary actions and time and leave.
• Reconcile receipts of the day from cashiers and perform the closeout for the cashiers at the end of their shifts,
• Help train and update staff of new or changing rules and policies.
• Work at cashier's window in active situations on occasion.
• Serve as assistant manager in the absence of the center assistant manager.

Additional Information

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Preferred Skills

• Ability to multi-task, work independently and under pressure conditions while maintaining a calm demeanor. - Excellent Verbal and written communication skills. - Working knowledge of Microsoft Word, Excel, TEAMS. - Knowledge of STARS and PTS systems preferred. - Be committed to conducting good customer service.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $61,656.00 - $70,904.00