Income Operations Specialist

City of New York; New York (NY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

City of New York Department of Finance is seeking an Income Operations Specialist for the Sheriff’s Office to oversee clerical staff, manage data entry for court enforcement actions, and ensure accurate processing of payments and deposits. The role includes supervising staff, coordinating with departments, and supporting compliance with deadlines.

The position may offer remote work up to two days per week under the city’s pilot program.

Qualifications

• Bachelor's degree and two years of satisfactory full-time progressively responsible clerical/administrative experience, with at least one year in an administrative/supervisory role.
• Associate degree or 60 credits and three years of qualified experience including one year supervisory.
• High school diploma or equivalent with four years of clerical/administrative experience including one year supervisory.
• Equivalent combination of education and experience as described above, with at least one year supervisory experience.

Responsibilities

• Supervise and train staff in routine clerical tasks.
• Coordinate data entry for enforcement actions from the courts with deadlines.
• Verify payment receipts and perform mathematical checks on entries.
• Apply payments to cases and ensure fees are collected correctly.
• Process and deposit monies promptly according to policies.
• Handle outgoing payments with department approval.
• Maintain correspondence and filing systems.
• Monitor inventory of equipment and supplies.
• Assist staff with calls and inquiries.
• Perform special projects at the Head of Department’s direction.

Skills

Clerical experience

Supervisory experience

Data entry

Payment processing

Education

Baccalaureate degree + 2 years clerical/administrative experience

Associate degree + 3 years clerical/administrative experience

High school diploma + 4 years clerical/administrative experience

Education/experience equivalent with supervisory experience

Job description

• Job Category: Administration & Human Resources
• Salary Band: $60,000 to $70,000
• Compensation: USD 55,105 - USD 64,106

Job Description

IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE.

PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF's Sheriff’s Office serves and enforces court mandates, orders of protection, warrants, decrees, and property seizures. Additionally, the Sheriff’s Office conducts criminal investigations of real property fraud, tax crimes, and the trafficking of illegal and untaxed tobacco products and synthetic narcotics, and monitors defendants referred by the courts for electronic monitoring.

The Sheriff Office’s Income Execution Unit coordinates the processing and data entry of court enforcement matters, review payments and mathematical computations, apply monetary executions to the appropriate cases, and ensure that required funds are properly collected and deposited in accordance with established policies and procedures. Additionally, the unit oversees outgoing payments, correspondence, records management, supplies, and daily administrative functions while providing support to staff and completing special projects as directed by the Head of Department.

The Income Execution Unit is seeking a detail-oriented, and self-starting individual, to serve as an Income Operations Specialist. Reporting to the Director of Income Execution, under general supervision, with some latitude for independent initiative and judgment, the selected candidate’s duties and responsibilities will include, but are not limited to the following:

• Supervise and train staff in routine clerical activities conducted by the units.
• Coordinate with staff and process data entry for various enforcement actions received from the courts, ensuring accurate and timely completion in accordance with required deadlines.
• Retrieve payment receipts from staff and verify the accuracy of payment entries by reviewing transactions and performing mathematical computations.
• Applying payments received on monetary executions to appropriate cases, ensuring appropriate fees and poundage are collected.
• Processing and depositing monies received promptly in accordance with approved policies and procedures.
• Process payments going out to third parties when due with approval from the Head of Department.
• Maintain, process, and complete correspondence received by mail.
• Monitor and maintain equipment and supplies, ensuring adequate inventory levels and the timely availability of supplies through the appropriate unit or department.
• Coordinate with clerical staff to maintain an orderly filing system.
• Assist staff with calls and inquiries when needed.
• Perform special projects requested by the Head of Department.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.