Customer Service Supervisor

City of New York; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Remote work up to 2 days per week

Job summary

City of New York's Department of Finance, Staten Island Business Center, seeks a qualified Principal Administrative Associate to lead cashiering and customer service operations. The role emphasizes supervising staff, maintaining records, and ensuring accurate financial handling in a government context.

The selected candidate will oversee multiple areas, train personnel on rules and policies, and may serve as assistant manager when needed.

Qualifications

• Bachelor's degree or higher required or equivalent
• Two years supervisory/administrative experience
• Experience supervising clerical/administrative staff preferred
• Candidates must be permanent in the PA Administrative Associate Civil Service title or eligible for a comparable title

Responsibilities

• Maintain and oversee cashiering and customer service areas.
• Supervise staff, maintain and update employee files, including evaluations, disciplinary actions and time and leave.
• Reconcile cash receipts and perform cashier closeouts.
• Train staff on new or changing rules and policies.
• Occasionally work at the cashier's window in active situations.
• Assist center manager in absence of the center assistant manager.

Skills

Staff supervision

Customer service

Communication

Training

Education

Bachelor's degree

Associate degree + 3 years experience

High school diploma + 4 years experience

Job description

Job Description

IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has an oversight of DOF’s Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections Divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The Division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

DOF’s Business Centers, one in each of the five of boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments. The Business Centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings.

Customer Service Supervisor – Staten Island Business Center

Reporting to the Staten Island Business Center Manager, the selected candidate's duties will include, but are not limited to the following:

• Maintain and oversee multiple areas of the Staten Island including cashiering and customer Service.
• Supervise staff, maintain, and update employee files, including evaluations, disciplinary actions and time and leave.
• Reconcile receipts of the day from cashiers and perform the closeout for the cashiers at the end of their shifts,
• Help train and update staff of new or changing rules and policies.
• Work at cashier's window in active situations on occasion.
• Serve as assistant manager in the absence of the center assistant manager.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

• This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.