ASSISTANT MANAGER

City of New York; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

The City of New York’s Department of Social Services invites applications for a Principal Administrative Associate III to supervise units handling major programs and coordinate cross-agency processes. The role focuses on organizing staff, meeting tight deadlines, and ensuring accurate program determinations for clients, with a strong emphasis on policy compliance.

Prospective candidates should have the required combination of education and supervisory experience, and be prepared to work within a

Qualifications

• Bachelor's degree and two years of satisfactory full-time clerical/administrative experience, with one year in supervisory capacity.
• Associate degree or 60 credits and three years of clerical/administrative experience, including one year supervisory.
• Four-year high school diploma or equivalent and four years of clerical/administrative experience, including one year supervisory.
• Education/experience equivalent to the above, with one year supervisory experience; credits may substitute for some experience.

Responsibilities

• Supervise Operations Supervisors responsible for large-scale project implementations (Utility, Rent Arrears, OCSE).
• Organize work and assign staff to meet deadlines; train and reassign staff for tight schedules.
• Assess staffing needs to meet the implementation plan and assist in hiring; direct supervisory duties.
• Interpret and apply agency and department policies; ensure determinations comply with regulations.
• Oversee basic office management functions including timekeeping and liaison duties.
• Ensure correct project outcomes and proper issuance of benefits; manage recoupment of overpayments.
• Act as liaison between OCP, Job Centers, Food Stamp Centers, and other agencies.

Education

Bachelor's degree + 2 years supervisory clerical/administrative experience

Associate degree or 60 credits + 3 years clerical/administrative experience including 1 year supervisory

High school diploma + 4 years clerical/administrative experience including 1 year supervisory

Education/experience equivalent to 1-3 with 1 year supervisory experience

Job description

APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Office of Central Processing (OCP) is a collaborative effort between the Human Resources Administration, other New York City, State and Federal agencies and private sector businesses such as utility companies, which supply services to temporary assistance participants. By centrally processing projects at OCP the job centers are assisted towards their goal of obtaining financial independence for all participants

Under general direction of the Operations Manager with latitude for the exercise of independent judgment, manages a unit designed to accommodate several large-scale projects affecting the workflow and case management, and case determinations of Centers within the agency. The Office of Central Processing (OCP) is a collaborative effort between the Human Resources Administration, other New York City, State and Federal agencies and private sector businesses such as utility companies, which supply services to temporary assistance participants. By centrally processing projects at OCP the job centers are assisted towards their goal of obtaining financial independence for all participants.

OCP is recruiting for one (1) Principal Administrative Associate III to function as an Assistant Manager who will:

• Supervise Operations Supervisors who are responsible for implementing large scale projects relating to various programs such as the Utility program, Rent Arrears Program and OCSE.
• Organize work and assigns staff to meet tight deadline schedules. Train and reassign staff to meet tight deadlines.
• Assess staffing requirements necessary to complete the implementation plan on schedule and assists in the hiring of temporary and new office staff. Directs Operations Supervisory staff in the duties required by the project plan. Recommend programmatic changes and prepare corrective action plans when necessary.
• Provide proper interpretation and application of both agency and departmental policies and procedures, ensuring that determinations are consistent with procedures and complies with State and City regulations.
• Supervise basic office management functions such as timekeeping, serving as security liaison and management liaison to ensure that site can function efficiently.
• Ensure that projects are completed correctly and that benefits due to clients are issued correctly. Ensure that agency recoupment of overpayments are done accurately and in a timely manner.
• Act as liaison between the Office of Central Processing and Job Centers, Food Stamp Centers and other city and state agencies.

Hours/Schedule: 9:00am-5:00pm/Monday – Friday

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in \"1\" above; or

3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in \"1\" above; or

4. Education and/or experience equivalent to \"1\", \"2\", or \"3\" above. However, all candidates must possess the one year of administrative or supervisory experience as described in \"1\" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in \"1\" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.