Customer Experience Specialist

Evolving Solution Services; Livingston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Highline Services, LLC is seeking a Customer Experience Specialist to represent our brand and drive sales while delivering excellent customer service. Based in Livingston, TX, this full-time role requires engaging with customers, updating records, and resolving issues to ensure satisfaction.

The position emphasizes relationship building, product knowledge, and proactive outreach to grow revenue and loyalty. Local candidates with strong communication skills are preferred.

Qualifications

• Experience delivering customer service via phone and in-person channels.
• Ability to upsell and generate incremental revenue.
• Strong written and verbal communication skills.
• Ability to manage customer accounts and billing inquiries.

Responsibilities

• Provide friendly, accurate solutions for customers to build loyalty and increase sales.
• Answer questions, suggest information about products and services, and encourage sales.
• Open or modify customer accounts and update information in the customer system.
• Maintain customer records and resolve issues by clarifying complaints and delivering solutions.
• Aim to meet revenue and customer satisfaction goals.
• Build and manage customer relationships for business and residential accounts.
• Launch and communicate new products and services to clients.
• Research existing client base and industry trends to identify opportunities.

Skills

Customer service

Sales experience

Phone and in-person support

Communication skills

Tools

Microsoft Office 365

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Specialist

Full Time Livingston, TX, US

4 days ago Requisition ID: 1374

Job Summary

The Customer Experience Specialist is responsible for representing the Company's brand, services, and products by interacting with customers, while also increasing overall sales revenue for the Company by selling its products and services.

Duties/Responsibilities

• Provide friendly, efficient, and accurate solutions for customers with the goal of customer loyalty and increased business sales.
• Attracts potential customers by answering product and service questions, suggesting information about other products and services, and encouraging sales.
• Opens customer accounts or makes changes to services by recording account information utilizing the Company’s customer system.
• Maintains customer records by updating account information and recording troubles.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Contributes to team effort by accomplishing related results as needed.
• Completes other projects as assigned.
• Consistently generate incremental revenue from sales
• Cold calls and sales visits
• Ensure revenue and customer satisfaction goals are met.
• Manage customer relationships, business and residential.
• Launch and implement new products.
• Research and monitor existing client base and industry developments to identify potential new product opportunities.
• Ability to prioritize and meet deadlines
• Excellent verbal and written communication skills
• Detailed orientated and quality-focused
• Experience with paperless environment an advantage
• Microsoft Office 365 products, knowledge of SharePoint a plus
• Customer service experience (Phone and In-Person)
• Telecommunications technical knowledge and advance problem solving
• Experience with customer billing

Job Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to pass a pre-employment drug screen
• Must be able to lift up to 50 pounds at times

Highline Services, LLC is an equal opportunity emp loyer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.