Call Center Customer Service Representative

Randstad USA; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Short-term disability

AD&D

Job summary

Randstad USA is seeking a Customer Service Representative to join our Home Delivery Service Center in Houston, TX. You will be the primary contact for end consumers and client service teams, providing timely, high‑quality support across multiple channels and ensuring resolution on first contact where possible.

The role requires 2+ years in a contact center or customer service setting, HS diploma, and strong English communication.

Qualifications

• Education: High School Diploma or GED required; college coursework or degree is a plus.
• Experience: Prior experience in a contact center or customer service environment is required.
• English: Excellent written and verbal English communication skills with active listening.

Responsibilities

• Resolve customer service or billing issues by exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or notify them of investigation results and planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, documenting inquiries, complaints, and actions taken.

Skills

Call Center Support

Customer Service

Customer Relationship Management

Billing

Typing Skills

Data Entry

Education

High School Diploma or GED

Tools

Word

Excel

Lync

SharePoint

Job description

Are you a dedicated, customer-focused communicator who thrives in a dynamic environment? We are looking for a Customer Service Representative to join our Home Delivery Service Center team. In this role, you will serve as the key point of contact for end consumers and client customer service teams, delivering efficient, high-quality support and problem resolution across multiple channels.

Key Responsibilities

• Multi-Channel Engagement: Resolve customer queries and complaints efficiently via Phone, Email, Chat, and other communication channels in a blended agent environment
• First-Contact Resolution: Drive a "quality first" philosophy to resolve issues on the first interaction whenever possible
• Problem Solving: Analyze complex customer issues and implement effective solutions that benefit both the customer and the company
• Data & File Management: Maintain accurate, up-to-date customer records, process inquiries, enter new information, and document call details according to standard operating procedures
• Issue Escalation: Promptly identify, prioritize, and elevate critical issues to the appropriate team members

Qualifications & Requirements

• Education: High School Diploma or GED required; college coursework or degree is a plus
• Experience: Prior experience in a contact center or customer service environment is required. Experience in the logistics industry is a plus
• Communication Skills: Excellent written and verbal English communication skills, effective active listening, and demonstrated ability to diffuse sensitive or difficult customer situations
• Technical Proficiency: Basic PC proficiency and experience with Microsoft Office Suite (Word, Excel, Lync, SharePoint) and web-based software applications. Experience with multi‑channel contact center systems (Voice, Email, Chat, Social Media) is a plus
• Key Competencies: Confident, resilient, team-oriented, punctual, self‑motivated, and capable of maintaining stable performance under pressure

Location: Houston, TX 77032 (100% on site)

Start Date: Monday, October 19

Schedule: Full time; must have open availability to work any shift Monday-Friday 7AM-7PM; permanent shifts determined after training is complete.

Training: Monday-Friday 8AM-5PM

salary: $18.74 - $18.75 per hour

shift: First

work hours: 7 AM - 7 PM

education: High School

Responsibilities

• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills

• Call Center Support (2 years of experience is required)
• Customer Service (3 years of experience is required)
• Customer Relationship Management (8 years of experience is required
• Billing
• Typing Skills (5 years of experience is required)
• Excel (1 year of experience is required)
• Claims Processing
• Data Entry (2 years of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Education

• High School (required)

Experience

• Experienced
• 2 years

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.