Customer Service Representative - 408297

Atrium; Little Falls (NJ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium is seeking a Customer Service Representative in New Jersey to be the first point of contact for customers, handling inbound calls and resolving issues with a focus on clear communication and timely solutions.

The role requires empathy, active listening, attention to detail, and teamwork to improve processes and customer satisfaction in a fast-paced environment. Atrium offers a care package and benefits eligibility.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree is a plus.
• Experience in customer service or call center is preferred, 2+ years.

Responsibilities

• Handle high-volume inbound calls from customers.
• Listen actively to identify needs and provide information.
• Troubleshoot basic product issues and escalate complex cases.
• Document interactions in the CRM accurately.
• Follow scripts and policies while staying personable.
• Meet or exceed performance metrics like call quality and CSAT.
• Collaborate with team to improve processes.
• Maintain a positive customer-focused attitude.

Skills

Customer focus

Empathy

Active listening

Communication

Problem solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Client Overview

This organization is a leading innovator in the health and wellness sector, specializing in the development and manufacture of high-quality products designed to support overall well-being. With a strong focus on research-backed formulations, it produces a wide range of items including nutritional supplements, personal care products, and lifestyle solutions that promote physical, mental, and emotional health. Our client is seeking a Customer Service Representative to join their team.

Salary/Hourly Rate

$22/hr - $25/hr

Position Overview

The Customer Service Representative will serve as the first point of contact for customers, handling inbound calls, resolving issues, and providing exceptional service in a fast-paced environment.

Responsibilities Of The Customer Service Representative

• Handle high-volume inbound calls from customers in a professional and courteous manner.


• Listen actively, identify customer needs, and provide accurate information and solutions.


• Troubleshoot basic product and service issues and elevate complex cases when necessary.


• Document all customer interactions clearly and accurately in the CRM system.


• Follow established scripts, policies, and procedures while maintaining a personable approach.


• Meet or exceed individual and team performance metrics, including call quality, handle time, and customer satisfaction.


• Collaborate with team members and supervisors to improve processes and customer experience.


• Maintain a positive, customer-focused attitude in a fast-paced environment.


• Adhere to all company policies, including attendance, confidentiality, and data security.

Required Experience/Skills For The Customer Service Representative

• Customer-focused mindset.


• Patience and empathy.


• Attention to detail.


• Adaptability and resilience.


• Team-oriented attitude.

Preferred Experience/Skills For The Customer Service Representative

• 2+ years of customer service or call center experience preferred.


• Strong verbal communication skills and a clear, professional phone presence.


• Excellent active listening, problem-solving, and conflict-resolution abilities.


• Comfortable working with computers and learning new systems quickly.


• Ability to type and navigate multiple systems while speaking with customers.

Education Requirements

• High school diploma or equivalent required.


• Associate's or Bachelor's degree is a plus.


• Coursework or training in Business Administration or a related field is a plus.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).