Customer Service Specialist — Training, Growth & Perks

Ccffamilyofbrands; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Educational Reimbursement Program

Multiple medical insurance options

401(k) and Roth 401(k)

Life and AD&D Insurance

Job summary

InstaLoan in Lakeland, FL is seeking a Customer Service Representative to help community members access financial solutions and provide an exceptional in-store experience. You will process transactions, engage with customers, and participate in ongoing training to advance within a fast-growing brand.

The role requires a full-time schedule with weekends, comprehensive benefits, and a supportive training environment designed for long-term growth.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, including standing for long periods and lifting up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Uphold compliance with Company policies and procedures, and all relevant laws.

Skills

Verbal & written communication

Professional demeanor

Attention to detail

Data entry

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone systems

Job description

InstaLoan in Lakeland, FL is seeking a Customer Service Representative to help community members access financial solutions and provide an exceptional in-store experience. You will process transactions, engage with customers, and participate in ongoing training to advance within a fast-growing brand.

The role requires a full-time schedule with weekends, comprehensive benefits, and a supportive training environment designed for long-term growth.