Customer Service Specialist – Shipping & Billing, Benefits

XPO; Shreveport (LA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance on day one

Life insurance

Disability insurance

Paid time off (PTO) 13 days

Company holidays 9

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative in Shreveport, LA. You will handle inquiries, trace shipments, provide rate quotes, and assist with billing while maintaining accurate documentation and delivering friendly customer service.

Requirements include 2 years in customer service, strong computer and typing skills, MS Office experience, and the ability to work varied shifts including nights and weekends. Health insurance and 401(k) options are among the benefits offered.

Qualifications

• 2 years of customer service experience required.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing questions.
• Perform general clerical duties, including answering phones, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service experience

Typing

10-key

Computer skills

Shift flexibility

Tools

MS Office

Job description

XPO is seeking a Customer Service Representative in Shreveport, LA. You will handle inquiries, trace shipments, provide rate quotes, and assist with billing while maintaining accurate documentation and delivering friendly customer service.

Requirements include 2 years in customer service, strong computer and typing skills, MS Office experience, and the ability to work varied shifts including nights and weekends. Health insurance and 401(k) options are among the benefits offered.