Night Shift Customer Service Specialist – Full-Time

XPO; Shreveport (LA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Paid time off

Company holidays

401(k) with match

Education assistance

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative for the night shift in Shreveport, LA. You will handle shipments, inquiries, and billing while maintaining accurate records and providing professional support to customers.

This role requires 2 years of customer service experience, strong computer skills, and the ability to work a variety of shifts including nights and weekends. Competitive benefits apply from day one.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Computer skills

Typing

10-key typing

Microsoft Office

Verbal communication

Written communication

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative for the night shift in Shreveport, LA. You will handle shipments, inquiries, and billing while maintaining accurate records and providing professional support to customers.

This role requires 2 years of customer service experience, strong computer skills, and the ability to work a variety of shifts including nights and weekends. Competitive benefits apply from day one.