Shipping & Billing Customer Care Specialist - Full-Time

XPO, Inc.; Albuquerque (NM); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance from day one

Life and disability insurance

PTO 13 days first year

9 paid holidays

401(k) with company match

Education assistance

Job summary

XPO, Inc. in Albuquerque, NM is seeking a full-time Customer Service Representative to support shipments, invoices, and customer inquiries.

The role requires 2 years of customer service experience, proficiency with Microsoft Office, and the ability to handle a variety of shifts including days, evenings, nights and weekends. Benefits include health insurance from day one, life and disability coverage, PTO, holidays, 401(k) with company match, and education assistance.

Qualifications

• 2 years of customer service experience required.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Preferred: transportation experience.
• Preferred: excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

Skills

Customer service

Typing

10-key

Communication

Tools

Microsoft Office

Job description

XPO, Inc. in Albuquerque, NM is seeking a full-time Customer Service Representative to support shipments, invoices, and customer inquiries.

The role requires 2 years of customer service experience, proficiency with Microsoft Office, and the ability to handle a variety of shifts including days, evenings, nights and weekends. Benefits include health insurance from day one, life and disability coverage, PTO, holidays, 401(k) with company match, and education assistance.