Customer Service Specialist — Service Center

Caliber Holdings LLC; Warminster Township (Bucks County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Weekly pay

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision's Service Center Warminster is seeking a Customer Service Representative to greet customers and deliver extraordinary service to internal and external clients, monitor center workload, and coordinate Rental Car/Tow partners for one-stop service.

You will maintain knowledge of insurance partner requirements, handle multiple software systems including Microsoft Office, and thrive in a fast-paced, collaborative team environment.

Qualifications

• Effective verbal and written communication skills.
• Navigate multiple software systems, e.g., Microsoft Office Suite.
• Work through competing priorities and adapt easily to a fast-paced environment.
• Provide personable, friendly customer service to internal and external customers.
• Work in a collaborative environment.

Responsibilities

• Greet customers and provide extraordinary customer service to internal and external customers.
• Monitor work volume at the center and suggest load level requests when needed.
• Coordinate Rental Car/Tow companies to provide one-stop service for customers.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal & Written Communication

Prioritization & Adaptability

Customer Service

Team Collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision's Service Center Warminster is seeking a Customer Service Representative to greet customers and deliver extraordinary service to internal and external clients, monitor center workload, and coordinate Rental Car/Tow partners for one-stop service.

You will maintain knowledge of insurance partner requirements, handle multiple software systems including Microsoft Office, and thrive in a fast-paced, collaborative team environment.