Customer Service Specialist - Auto Center Operations

Caliber Collision; Warsaw (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits from day one

Paid weekly and overtime eligibility

Paid Vacation & Holidays

Career growth opportunities

Production shop experience

Job summary

Caliber Collision in Warsaw is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating workflow and load levels at the center. You will support internal and external customers, navigate multiple software systems, and help arrange rental car services and insurance authorizations.

The role emphasizes teamwork, fast-paced problem solving, and a commitment to delivering a positive customer experience in a busy production shop.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and deliver extraordinary customer service to internal and external customers.
• Monitor work volume at the center and advise load level requests when needed.
• Coordinate rental car/tow companies to provide one-stop service and manage insurance authorizations, billing, and load level processes.

Skills

Verbal communication

Written communication

MS Office

Multitasking/Prioritization

Customer service

Team collaboration

Job description

Caliber Collision in Warsaw is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating workflow and load levels at the center. You will support internal and external customers, navigate multiple software systems, and help arrange rental car services and insurance authorizations.

The role emphasizes teamwork, fast-paced problem solving, and a commitment to delivering a positive customer experience in a busy production shop.